About our cookies

Cookies are small text files stored on your device when you access most websites on the internet.

Currently across all TR Fone Ltd web sites and customer portals we make use of cookies to help manage our websites, make our websites easier to use and support the provision of relevant information and functionality to you to improve your visitor experience, as well as provide us with information about how our websites are used so that we can make sure it is as up-to-date, relevant and as error free as we can.

By using our website you agree to the use of cookies as described in this Cookie Policy.

Cookies set across our website, set by our 3rd party partners or us, can be in the form of session cookies (lasting only as long as your visit to our website) or persistent cookies, and may use different technologies, such as JavaScript or Flash.

You can choose to manage the cookies we use on our website through your internet browser settings at any time. For more information about how to do this, and about cookies in general, you can visit https://www.allaboutcookies.org. Certain cookies may be set as soon as you visit our websites, but you can remove them using your internet browser settings.

Please note that preventing cookies is likely to impact the functionality or performance of our websites, or prevent you from using certain services provided through them. If you choose to do so, we cannot guarantee access to the services provided through our websites or be sure how our websites will perform during your visit. Doing so will also affect our ability to update our websites to cater for user preferences and improve its performance.

If you have any further questions, would like any further clarification around our use of cookies or wish to discuss how we are embracing online privacy, please email us at info@trfone.co.uk

Use of Flash files

Across some of our websites we make use of flash files, which present information, allow integration with third parties and can offer a richer online experience.

Adobe offers a tool to monitor, prevent and remove ‘flash cookies’ – more information is available at: https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html

Further Information

Further general information about cookies is available at https://www.allaboutcookies.org.

For further information about Google Analytics please see https://www.google.com/analytics/learn/privacy.html

To prevent tracking by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.

What Are Cookies?

Cookies are tiny files that we place into a folder on your computer when you visit our various websites and customer portals. They allow us to customise and performance enhance your browsing experience.

We set out below information to assist your understanding of the cookies that we use here at TR Fone Ltd.

Cookie Information

There are two types of cookies used by TR Fone Ltd which vary by the length of time they remain active:

• Session Cookies: Set by a site, which are deleted when the visitor closes their browser.
• Persistent Cookies: Set by a site, which are stored on the visitor’s device and expire on a given date.

Cookie Groupings

To make it easier for you to understand the way in which TR Fone Ltd uses cookies, they have been grouped into the following categories.

Your Visit

These cookies are used to ensure that your journey through our website is smooth. They will typically remember what settings you have applied or any preferences that you have set so that they are not forgotten when you click through to a different screen.

Remarketing

Uses 3rd party remarketing services including Google AdWords, Google Tag Manager, Google Analytics, and AdRoll. These services will place cookies on your web browsers in order to serve you ads based on past visits. This allows us to market to those that have shown interest in TR Fone Ltd’s products and services. We respect your privacy and will not collect any identifiable information through the use of Google or any other 3rd party remarketing service.

To opt out of Google’s use of cookies visit https://support.google.com/ads/answer/2662922?hl=en-GB.

To opt out of AdRoll’s use of cookies visit https://app.adroll.com/optout/safari

User Preferences

These cookies are used to remember your individual preferences. On our websites this may include a variety of things such as the enabling of automatic form completion to displaying prices Inc or ex VAT, what you have selected before or to enable us to make product recommendations.

Analytics

The software which uses Analytics cookies is intended to provide TR Fone Ltd with an overview of traffic trends throughout our sites using such analytics software. These trends may include information such as your chosen browser, whether you are accessing using a smartphone or laptop, participation in marketing/email campaigns, page views, session length, etc.

No personal or identifiable information is collected or used.

How can I check if cookies are enabled?

Please be aware that if you disable cookies it will not be possible to use most if not all of our websites. To check the current status of cookies please click on your browser from the list below for step-by-step instructions:

• Internet Explorer
  Click on ‘Tools’ at the top of your browser window and select ‘Internet options’, then click on the ‘Privacy’ tab.
  Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser. Settings above Medium will disable cookies.
• Google Chrome
  Click on the menu icon near the top-right of your browser window and select ‘Settings’.
  On the ‘Settings’ screen, click ‘Show advanced settings…’.
  Now click the ‘Content settings…’ button. This will display your cookies settings. The first option ‘Allow local data to be set (recommended)’ should be selected.
• Safari
  Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option.
  Click on ‘Security’, then ‘Accept cookies’ and select ‘Always’.
• Firefox
  Click on the menu icon near the top-right of your browser window and select ‘Options’.
  Select ‘Privacy’, and in the ‘History’ section the drop-down menu labelled ‘Firefox will:’ select ‘Remember History’ should be selected.
• Other
  There are a number of other browsers available that will all have their own unique way of setting cookies, for assistance with these individual browsers please refer to their help section.

Can I enable cookies on TR Fone Ltd websites but not on other sites?

It’s possible to only accept Cookies when you are on TR Fone Ltd’s websites and portals by adding our various web addresses to a ‘safe list’. Here’s how to do this in different browsers:

• Internet Explorer
  Click on ‘Tools’ at the top of your browser window and select ‘Internet options’, then click on the ‘Privacy’ tab.
  Under the ‘Settings’ menu slide the bar to the top, so that ‘Block All Cookies’ is selected.
  Click the ‘Sites’ button and enter co.uk (for example) in the ‘Address of website’ bar, then select ‘Allow’.
• Google Chrome
  Click on the menu icon near the top-right of your browser window and select ‘Settings’.
  On the ‘Settings’ screen, click ‘Show advanced settings…’.
  Now select ‘Block sites from setting any data’ then select the ‘Manage exceptions’ button.
  In the ‘Hostname Pattern’ field type co.uk (for example) and ensure that the ‘Behaviour’ is set to ‘Allow’.
• Safari
  Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option.
  Click on ‘Security’, then ‘Accept cookies’ and select ‘Only from site you navigate to’.
• Firefox
  Click on the menu icon near the top-right of your browser window and select ‘Options’.
  In the first drop down menu labelled ‘Firefox will:’ select ‘Use custom settings for history’.
  Click the ‘Exceptions…’ button.
  In the ‘Address of web site’ field type co.uk (for example) and click ‘Allow’.
• Other
  There are a number of other browsers available that will all have their own unique way of setting cookie exceptions, for assistance with these individual browsers please refer to their help section.

Further Questions

If you have any questions or concerns about any of our cookies or policies, please feel free to email us at info@trfone.co.uk